Refund and Cancellation Policy

UpWia's candidate placement fee has two parts, both explained and agreed to during intake, before any work begins:

• Engagement Fee — due at signing. This covers the full profile build (the Craft and Position stages) and active marketing of your profile that runs until you're placed.
• Placement Success Fee — a percentage of your first-year annual salary, due only once you accept an offer of employment. This fee is payable in installments following your start date, on a schedule confirmed in writing at the time of placement.
• If no offer materializes, no Placement Success Fee applies, and our search on your behalf continues under the terms of your individual placement agreement.

Exact fees are quoted individually during intake and set out in your signed placement agreement, not on this website.

You may cancel your agreement with UpWia without penalty by written notice within seven (7) days of the date active marketing of your profile begins.

A refund of the Engagement Fee under this clause is conditional on you providing UpWia with a valid reason for cancellation. UpWia reserves the right to reject a refund request made within the seven-day window if no proper reason is given.

No refund of the Engagement Fee will be issued for any cancellation requested after the seven-day period has elapsed.

The Placement Success Fee is triggered only by an actual offer of employment resulting from UpWia's placement process, so there's nothing to refund from this fee unless it was charged in error. Use of any UpWia service on its own, including resume development, LinkedIn rebuild, interview preparation, or mock interviews, does not by itself create liability for this fee.

For our software development clients, refund and cancellation terms are set out in your individual signed scoping or service agreement with UpWia, not in this policy.

Send your written cancellation or refund request to placement@upwia.io, including your name, the date you signed your agreement, and your reason for cancelling. We’ll confirm receipt and the outcome of your request in writing.

We may update this policy from time to time. Changes take effect once posted here with a new “Last updated” date. Refund eligibility for an existing engagement is governed by the policy in effect on the date you signed your agreement.

Questions about this policy: candidates can reach us at placement@upwia.io. Business inquiries can use info@upwia.io.